Delivery
We take great care to ensure every order is packed securely and delivered safely.
Where We Ship From
UK and European orders are shipped from our UK warehouse.
USA orders are currently shipped from our China warehouse. We are opening a dedicated US warehouse in September 2026, after which US orders will be shipped directly from within the United States. This will help reduce delivery times and shipping costs for our US customers.
Delivery Times
Delivery times vary depending on your location and the item ordered.
As many of our jade pieces are unique, carefully handled products, we aim to process each order with care before dispatch. Once your order has been shipped, you will receive tracking details by email where available.
Estimated delivery times:
| Region | Current Shipping Location | Estimated Delivery |
|---|---|---|
| UK | UK Warehouse | 2–5 working days |
| Europe | UK Warehouse | 5–10 working days |
| USA | China Warehouse | 7–14 working days |
| USA from Sept 2026 | USA Warehouse | Faster local delivery |
How Orders Are Shipped
We use trusted courier and tracked delivery services wherever possible. The courier used may vary depending on your location, order value, and the size or weight of the item.
For higher-value orders, we may use a signed-for or insured delivery service to give extra protection during transit.
Packaging & Protection
Jade is a precious natural material and we package every order carefully to protect it on its journey.
Each item is inspected before dispatch and securely packed using protective wrapping, cushioning materials, and a strong outer box. Where suitable, products may also be supplied in branded presentation packaging or protective inner boxes.
Our aim is for your order to arrive safely, securely, and ready to enjoy or gift.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not always included at checkout and may be payable by the customer upon delivery.
Questions About Delivery
If you have any questions about shipping, delivery times, or a specific order, please contact us and we’ll be happy to help.