FAQ

Here you’ll find answers to the most common questions about our jade pieces, delivery, returns, sizing, and care. If you can’t find what you’re looking for, please contact us and we’ll be happy to help.

Ordering

Are your products one of a kind?

All of our jadeite jade pieces are unique, with natural variations in colour, tone, texture, and pattern. The photo shown is the exact piece you will receive.

Can I reserve an item?

At the moment, items are sold on a first-come, first-served basis. If you have a question about a specific piece, please contact us before ordering.

Will the product look exactly like the photos?

We do our best to photograph each item accurately. Jadeite jade is a natural material, so its colour and translucency may appear slightly different depending on lighting, screen settings, and viewing angle.

Jadeite & Product Care

Is your jade untreated?

All of our jade is certified Type A Natural Jadeite Jade, meaning it is completely untreated. We do not use artificial dyeing or surface treatments to enhance the colour. Any variations in tone, texture, marbling, or translucency are natural characteristics of the stone.

How are the jade quality tiers defined?

Jadeite jade varies naturally in colour, translucency, texture, purity, and pattern. Higher-quality pieces often have richer colour, finer texture, greater translucency, and fewer visible imperfections. The price may also reflect the size of the stone, the skill of the carving, the finish, and the rarity of the material.

How should I care for the jade?

Handle your jadeite jade product with care and avoid dropping it onto hard surfaces. Clean gently with a soft cloth and avoid harsh chemicals, abrasive cleaners, or prolonged exposure to strong cleaning products.

Is jadeite safe to eat and drink from?

Our products specifically designed for eating, drinking or serving are made from solid natural Type A jadeite jade. The finished piece has not been acid-bleached, dyed or impregnated with polymer or resin. Its dense, low-porosity structure helps resist the absorption of liquids, flavours and odours during normal use.

Only use products for their stated purpose and follow the individual care instructions. 

More details →

Sizing

How do I choose the right bangle size?

Please refer to our bangle sizing guide before ordering. Jadeite jade bangles need to pass over the widest part of the hand, so sizing is different from standard bracelet sizing.

Can I exchange a bangle if it does not fit?

Please check our Returns Policy for full details. If you’re unsure about sizing before ordering, contact us and we’ll help guide you.

Shipping & Delivery

Where do you ship from?

UK and European orders are shipped from our UK warehouse. USA orders are currently shipped from our China warehouse.

How long does delivery take?

Delivery times vary depending on your location and the item ordered. Once your order has been dispatched, tracking details will be provided where available.

How are orders packaged?

Each item is carefully inspected and securely packed using protective wrapping, cushioning materials, and a strong outer box. Where suitable, items may also include presentation packaging or a protective inner box.

Will I need to pay customs or import duties?

For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the customer’s responsibility unless stated otherwise at checkout.

Returns

Can I return an item?

If you wish to return an item, please contact us within the return period stated in our Returns Policy. Items must be unused, undamaged, and returned in their original packaging.